App support

Help for your next outing.

Shepherd’s Sky is the UK photography app from Dibs McCallum. For account help, a technical problem or a content concern, email hello@dibsmcmedia.com.

Include your device model, app version, what you were trying to do and what happened. If an account is involved, contact us from its email address where possible. Please do not send passwords, payment-card details or photographs containing information you do not want to share.

Getting the app

Public App Store and Google Play release is being prepared. Official download links will be added to the homepage when available.

Free and Plus membership

A free account includes location guides, basic forecasts, Community, up to 10 saved locations and one active alert. Plus adds hourly forecast detail, deeper scoring, expanded saved locations and alerts, and trip planning.

Plus subscriptions are planned for public launch. Check the price, introductory eligibility, billing period and renewal terms in the store confirmation screen before purchasing.

Purchases, restoration and cancellation

If a completed store purchase is missing, sign into the intended Shepherd’s Sky account and use Restore purchases on the membership screen, with the same Apple or Google account that purchased it. Allow time for the store to confirm the transaction. If access remains pending, contact support rather than buying again.

Manage or cancel renewal through your Apple or Google subscriptions settings. Uninstalling Shepherd’s Sky or deleting your app account does not cancel a store subscription. Store-managed refunds follow the relevant store’s process.

Contributing locations and earning Plus

Submit original photographs and useful location details through the app. Only qualifying, sufficiently complete contributions that pass moderation earn access. Please check access, parking, hazards and photo rights before submitting.

Free members receive 15 days of Plus per qualifying approved guide, with 15 extra days on every fifth guide. The limit is 90 days of earned access ahead and two eligible guide awards per day. Repeated approval does not award the same contribution twice.

Paid-member free-month redemption is still being prepared and is not currently available. Do not expect a contribution to reduce your next store payment automatically.

Forecasts, maps and alerts

Check the selected location, forecast date and update time. Device location permission is optional: you can choose a place manually. Notifications require permission in your device settings. Forecasts and community access notes can be incomplete or out of date; check current weather, access restrictions and official tide information before travelling.

Content, copyright and safety concerns

Use the report tools on the relevant content or email support with a guide or post reference and the reason for your concern. You can block accounts in the app. Do not send another person’s private information unless it is necessary to explain the issue.

Your data

Use Profile → Settings to export your data or request deletion. If you cannot access the app, use our account-deletion request instructions. The app privacy notice explains data use and retention.